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ASSISTANCE

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Full service after sales assistance for die makers, die cutters, box manufacturing plants and paper processing companies

The after-sales service is a professional duty reflecting the seriousness of a company.
Serviform staff always pays great attention to give its customers every possible solution to solve any critical issue timely.

Product code for a Top Service Assistance
  • We know how much a downtime can cost, which is why we respond promptly either onsite or remotely. Each machine is linked to an individual code that allows us to quickly identify the issue and to solve the problem immediately.

Remote Assistance for die cutters, box and paper industries
  • We provide remote support to customers all over the world.
  • Serviform machines dialogue with our head office through a revolutionary web software and, in real time, we can check the configurations status and run the diagnostics programs.
  • We have activated a telephone support service for the use of the machine control software. In a few minutes we remotely manage all the updates. This allows to eliminate the costs of technical interventions on site.
  • Our technical service is always available at service@serviform.com
.
Our after-sales services for die makers, box manufacturing plants and paper processing companies
  • Technical troubleshooting on-site
  • Remote technical support via fax, phone, e-mail, remote access
  • Total machines regeneration at our headquarters
  • Complete machines inspection at your premises
  • Periodic support contracts
  • Scheduled visits

Additional after-sales services
  • Operator training
  • Customer care point
  • Personalized answers to the needs of any customers
  • Updates, innovations and improvements proposals
  • Advice and coaching for your work system.
Are you looking for support?
Fill out the form below,
we will contact you shortly.

Name
Email
Company

Machine type

Production year
Machine

Registration number
Is the support contract active?

   Yes
   No
 Reason of intervention request:
   General maintenance
   Specific problem
   Request of technical information
 Gravity of the problem
   Totally unusable machine
  Part of the machine functions are unusable
   Request of technical information
Preferred date for intervention in place:
Notes:

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   Pursuant to and for the purposes of Articles 7, 13 and 23 of Legislative Decree n. 196/2003 I declare to have taken vision of the advisory notice of Serviform about the processing of personal data.
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SERVIFORM SRL Viale Europa Unita, 37_ 24043 Caravaggio (BG) _ ITALY _ T. +39.0363.35.58.11 _ F. +39.0363.35.58.88 _ P. IVA 01373890167_ info@serviform.com
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