Well, things are getting strange around, we are keeping on staying safe and healthy with new ways of getting in contact. Well, let us put it this way: the second wave of Sars-Cov 2 crashes on our tenacious way of keeping close to our customers.
It’s not been a long time since we wrote about Remote Care. Do you remember?
The One-to-One remote video conference with the aim of working on your files, showing you the functionality of our machines, offering you a full consultancy on how to approach your topic and how to work on it smartly. It is like coming and see us without moving from your place.
You bought a brand new Serviform machine, but we cannot travel to install it? No problem at all: we do it in remote! Our technician, in direct video and audio communication is guiding you through machine installation and thus reducing the risk of infection for our you and ourselves. On top of it the special device we put together and which will soon be available, can support you in order to put you in communication with our technicians here: remote service made easy!
You can bet it works! In fact, we already installed 4 machines in remote worldwide: Israel, Jerusalem East, Romania and Czech Republic. Giulio’s team performed brilliantly! Thanks to a body camera and the presence of an identical machine at our premises, every single step of installation is performed live, so that the customer can reproduce the same without any difficulty.
Together with the video images, the technician directs the operation via audio and answers all the possible questions.
Now, in case you had some hesitations to buy one of our performing machines, let’s assure you about at least two things:
1. Not even Coronavirus can prevent us from being close to our customers. When we say close, we mean it.
2. We install your new machine in shortest time possible without any waste of time!
3. When you already have the machine installed our Remote Care structure will be able to service your machine from remote.
"It is not the most intellectual of the species that survives; it is not the strongest that survives; but the species that survives is the one that is able to adapt to and to adjust best to the changing environment in which it finds itself."
Charles Darwin in his “Origin of Species.”
We do not only adapt, we outbid ourselves to offer you the best of what Serviform can produce: machines, know how, installation, service, software and a great team spirit!
Get in touch and try us today! You will be amazed!
remotecare@serviform.com
All the best!
Team Serviform