The after-sales service is a professional duty reflecting the seriousness of a company.
Serviform staff always pays great attention to give its customers every possible solution to solve any critical issue timely.
Product code for a Top Service Assistance
- We know how much a downtime can cost, which is why we respond promptly either onsite or remotely. Each machine is linked to an individual code that allows us to quickly identify the issue and to solve the problem immediately.
Remote Assistance for die cutters, box and paper industries
- We provide remote support to customers all over the world.
- Serviform machines dialogue with our head office through a revolutionary web software and, in real time, we can check the configurations status and run the diagnostics programs.
- We have activated a telephone support service for the use of the machine control software. In a few minutes we remotely manage all the updates. This allows to eliminate the costs of technical interventions on site.
- Our technical service is always available at service@serviform.com
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Our after-sales services for die makers, box manufacturing plants and paper processing companies
- Technical troubleshooting on-site
- Remote technical support via fax, phone, e-mail, remote access
- Total machines regeneration at our headquarters
- Complete machines inspection at your premises
- Periodic support contracts
- Scheduled visits
Additional after-sales services
- Operator training
- Customer care point
- Personalized answers to the needs of any customers
- Updates, innovations and improvements proposals
- Advice and coaching for your work system.